Policies
Shipping Policy
I handcraft each order with care, usually processing and shipping within 2–3 business days. Because everything is made in small batches, this quiet attention ensures you receive something truly special. Once your order ships, you’ll receive a tracking number to follow its journey.
Currently, I ship within Australia only, but international shipping is something I’m preparing for. If you’re overseas and interested, please let me know — hearing from you helps me plan.
If there are any unexpected delays, I promise to keep you informed every step of the way. Your patience means the world, and I want your experience to feel calm and positive.
Returns & Exchanges
Because each piece is lovingly handmade just for you, I don’t usually accept returns or exchanges. However, if something arrives damaged or isn’t quite right, please reach out via the Contact page. I’m here to listen and will do my very best to make things right with kindness and care.
Your satisfaction matters, and I want you to feel confident and comfortable every step of the way.
Payment Methods
To make your experience smooth and secure, I accept all major credit and debit cards via a trusted checkout system. Your payment information is handled safely, and you can shop with peace of mind.
If you have questions about payments, please don’t hesitate to get in touch.
Privacy Policy
Your privacy is important to me. Any personal information you provide is used only to process your order and communicate with you about your purchase. I don’t share your details with third parties, and I handle your data with care and respect.
I use secure tools to protect your information and keep your shopping experience safe.
Cancellation Policy
Orders usually begin preparation shortly after you place them. Because of this, cancellations may not always be possible. But if you need to make a change or cancel, please reach out as soon as you can via the Contact page. I’ll gently do my best to help.
Your ease and comfort during this process are important to me.